·        Implement and improve quality standards and measure external product quality/ customer satisfaction

·        Monitor and evaluate counter measure effectiveness

·        Manage warranty and CR/QR claims from the customer

·        Multiple customer management.

·        Measure and track PPM levels to determine external product quality status for all customers.

·        Manage failure management system to ensure proper containment actions are implemented, corrective actions are established, and permanent measures are implemented to eliminate external defects.

·        Monitor the warranty / CR-QR-Aim System for any anomalies and escalate where required to Exco.

·        Conduct and lead Quality meetings with quality management and customer.

·        Carries out root cause analysis and resolution for customer

·        Steer the approach of product quality to ensure warranty targets are minimised

·        Works closely with the customer and internal teams to propose solutions and track progress in delivering resolutions

·        Responsible for ensuring that the products produced meet quality standards required to minimise quality costs and maximise customer satisfaction whilst ensuring that procedures and processes are adhered to.